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Frequently asked questions

Going through fertility treatment is complex and is often an emotional time. There is a lot of information to digest and so many things to consider, so you’ll understandably have questions. This page gives you an overview of the most frequently asked questions and where you can find the answers on this website.

We cannot:

  • provide personalised medical or legal advice
  • intervene in disputes about treatment costs
  • provide you with counselling

Contact us

If you cannot find what you are looking for, or you have follow-up questions about any of the information on our website, you can contact us via email if your enquiry is about:

  • general information about fertility treatments that we publish on our website
  • the guidance we give clinics (our Code of Practice) to ensure they provide safe, legal and quality services
  • clarification about published data on our website
  • complaints about us or your clinic.

We don’t provide any information over the phone and all enquiries must be submitted via email. 

To contact us, please email This inbox is monitored 9am-5pm Monday to Friday. 


Review date: 5 January 2025