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Contact us

We're here to help. Find out more about getting in touch with our team if you have a question.

Address and contact details

10 Spring Gardens

Tel: 020 7291 8200
Fax: 020 7291 8201

Email us:

Questions about fertility treatment

You can email or call our enquiries team 9 am – 5pm Monday to Friday

Email us: or fill in the online form.

Call us: 020 7291 8200


If you are a member of the media, you can contact our press office on 020 7291 8226 or email

For urgent queries outside of normal working hours, please call 07771981920. This number is for members of the media only.

Request information or data

To make a freedom of information request, please fill in the online form.

If you are a medical or scientific researcher wanting to access information from our fertility treatment database (the Register) visit our data page to find out about the process.

Clinic staff

If you're a member of clinic staff and you have a query, your first port of call should be your inspector. If you’re not sure who this is, please contact us.

Login to Clinic Portal

Complaints about us

If you are directly affected by something that we may have done, or something that you think we should have done, please telephone or email us so we can try to work it out together.

More about the complaints process

Complaints about a clinic

If you’re not happy with the treatment or service you’ve had at a fertility clinic, it’s your right to complain to them. We’re here to help if you’re not happy with the way they’ve handled your complaint.

You should know that by law we're only able to consider certain types of complaints and we can’t intervene in disputes about funding and treatment costs. We also have a limited remit to intervene if a clinic refuses treatment.

Learn more about making a complaint about a fertility clinic


Review date: 9 November 2020

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