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This page will help you find the information you need and also includes contact information for journalists. You might also like to visit our FAQs page that provides answers to the vast majority of questions.


If you have a specific medical question about your fertility treatment, you should speak to your clinic. We’re unable to provide medical or legal advice, nor counselling.

Our role is to provide general information about fertility treatment and egg, sperm and embryo donation. You’ll find the answers to the most frequently asked questions on this website.

We don’t provide any information over the phone and all enquiries must be submitted via email.

This inbox is monitored 9am-5pm Monday to Friday, excluding bank holidays.

Due to limited resources it may take us longer than usual to get back to you. However, time sensitive queries will be prioritised.

If you are a fertility patient and you have urgent medical questions about your treatment, you should contact your clinic.

Frequently asked questions

FAQs for patients on Coronavirus (COVID-19)


Whether you’re thinking about donating your eggs, sperm or embryos, or have done so in the past, you’ll find everything you need to know on our donors page.


Donor-conceived people and their parents

Find out what you and your child can find out about your donor and any donor-conceived genetic siblings, and how to apply for this information.

Donor-conceived people and their parents


If you are a member of the media, you can contact our press office at

Browse our latest news and press releases here.

These numbers are for members of the media only.

During office hours call 020 7291 8226.

For out of hours requests, please call the duty press officer on 07771 981920.

Request information or data

To make a freedom of information request, please email

If you are a medical or scientific researcher wanting to access information from our fertility treatment database (the Register) visit our data page to find out about the process.

If you would like to request access to your personal data, please see the section 9 of the HFEA’s Privacy Policy.

Clinic staff

If you're a member of clinic staff and you have a query, your first port of call should be your inspector. If you’re not sure who this is, please contact us.

Login to Clinic Portal

Complaints about us

If you want to make a complaint about us, you should follow our complaints process.

More about the complaints process

Complaints about a clinic

If you’re not happy with the treatment or service you’ve had at a fertility clinic, it’s your right to complain to them. We’re here to help if you’re not happy with the way they’ve handled your complaint.

You should know that by law we're only able to consider certain types of complaints and we can’t intervene in disputes about funding and treatment costs. We also have a limited remit to intervene if a clinic refuses treatment.

Learn more about making a complaint about a fertility clinic


If you cannot find what you are looking for, or have an enquiry about anything else, you can contact us at To contact us by phone, please call 020 7291 8200 Please note we are unable to give advice or information over the phone and can only direct you towards the information you need on the website.

Review date: 3 January 2026