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Contact us

You’ll find the answers to the vast majority of questions that we can answer on our website. This page points you in the right direction and also includes contact information for journalists.

Patients

If you have a specific medical question about your fertility treatment, you should speak to your clinic. We’re unable to provide medical or legal advice, nor counselling.

Our role is to provide general information about fertility treatment and egg, sperm and embryo donation. You’ll find the answers to the most frequently asked questions on this website.

Frequently asked questions

Donors

Whether you’re thinking about donating your eggs, sperm or embryos, or have done so in the past, you’ll find everything you need to know on our donors page.

Donors

Donor-conceived people and their parents

Find out what you and your child can find out about your donor and any donor-conceived genetic siblings, and how to apply for this information.

Donor-conceived people and their parents

Journalists

If you are a member of the media, you can contact our press office on 020 7291 8226 or email press.office@hfea.gov.uk.

For urgent queries outside of normal working hours, please call 07771981920. 

These numbers are for members of the media only.

Request information or data

To make a freedom of information request, please fill in the online form.

If you are a medical or scientific researcher wanting to access information from our fertility treatment database (the Register) visit our data page to find out about the process.

Clinic staff

If you're a member of clinic staff and you have a query, your first port of call should be your inspector. If you’re not sure who this is, please contact us.

Login to Clinic Portal

Complaints about us

If you want to make a complaint about us, you should follow our complaints process.

More about the complaints process

Complaints about a clinic

If you’re not happy with the treatment or service you’ve had at a fertility clinic, it’s your right to complain to them. We’re here to help if you’re not happy with the way they’ve handled your complaint.

You should know that by law we're only able to consider certain types of complaints and we can’t intervene in disputes about funding and treatment costs. We also have a limited remit to intervene if a clinic refuses treatment.

Learn more about making a complaint about a fertility clinic

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Review date: 17 September 2021

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