Support and intermediary service
Our support and intermediary service offers donors and donor-conceived people affected by post-donation issues the opportunity to access a number of free support sessions with a qualified professional. Find out more about the service, who's eligible and how you can apply for sessions.
What is the support and intermediary service?
This service provides support and intermediary services for people affected by post-donation issues, where treatment has been carried out at a UK licensed clinic.
If you are a donor, or a donor-conceived person aged 16 or over (where treatment was provided at a UK-licensed clinic), you are entitled to some free sessions. For further information please see the section about eligibility.
The service provides:
- Professional support to anyone affected by post donation issues, in cases where a donor-conceived person is seeking (or considering seeking) information about a donor or donor-conceived genetic sibling.
- Intermediary services to facilitate contact between an identifiable donor and a donor-conceived person or between donor-conceived siblings linked via Donor Sibling Link (DSL).
- Information and professional support for donors who donated or whose sperm, eggs or embryos were used in treatment between 1 August 1991 and 31 March 2005 (when donors were automatically considered anonymous) and who are considering re-registering to become an identifiable donor.
- Signposting to other services.
Am I eligible for free support sessions?
If you are a donor, or a donor-conceived person aged 16 or over (where treatment was provided at a UK-licensed clinic), you are entitled to some HFEA-funded sessions.
If you are a donor, this will apply if:
- you are considering re-registering to be an identifiable donor
- you are aware that a donor-conceived person has applied for your identifying information.
If you are a donor-conceived person, this will apply if:
- you are 16 or over and have applied for non-identifying information about your donor/donor-conceived genetic siblings
- you are 18 or over and have applied, or are considering applying, for identifying information about your donor or donor-conceived sibling(s) linked via the HFEA’s Donor Sibling Link (DSL)
- your donor has re-registered and you are considering making contact with him or her
- you have been linked with your donor-conceived genetic sibling(s) (via DSL) and are considering making contact with them
- you are over 16, thinking about starting a physical relationship with someone and have applied to find out if you're genetically related.
If you think you might be eligible for some free sessions please complete the online application form to confirm eligibility for free access to HFEA support services or contact us at: firstname.lastname@example.org or on 020 7291 8200.
If you do not fall under any of these categories but wish to access the service (for example, if you are a relative, a partner or close friend who has been affected by these issues), you will need to be pay for the service yourself, or receive funding from elsewhere.
For more information, please contact our Opening the Register team at email@example.com or on 0207 291 8200.
If you're eligible for free sessions, you can, if you wish, decide to invite someone to attend some of your sessions with you.
For additional support you could contact the clinic where you were treated, or the Donor Conception Network.
Review date: 4 October 2025