Social media moderation policy
The following guidelines relate to the HFEA social media channels. This includes Instagram, Facebook, X (Twitter), LinkedIn, and YouTube.
Moderation guidelines
While we encourage engagement with our channels, the HFEA does not tolerate online abuse. These guidelines are in place to ensure that our channels are a safe space for our audiences.
We monitor all comments, mentions, and direct messages and reserve the right to delete and/or report any inappropriate or offensive content.
This might include:
- Spreading of false and dangerous information
- Content that is abusive and/or offensive to either the HFEA, its target audience(s), or its staff
- Content that uses HFEA data to create a narrative that incites blame or hatred
- Content that criticises the HFEA and its regulation of fertility treatment
- Content that is distasteful, including swearing and obscenity
- Consistently negative content aiming to provoke a response
- Content that breaches patient confidentiality
HFEA social media accounts
We run five social media accounts:
Content
We use social media to publish a variety of content about the HFEA and fertility treatment. This includes:
- Guidance on how to access information on the HFEA website
- Links to HFEA news, reports, blog posts, videos, vacancies, and statements
- Changes to the law relating to fertility treatment or embryo research
- Information about fertility treatment and choosing a fertility clinic
- Information about HFEA events or events involving our spokespeople or HFEA employees
- Interesting data relating to fertility treatment
Monitoring
We monitor and frequently update our social media channels.
Replies and direct messages
We read every comment and direct message, and we will endeavour to respond where we can. Based on the nature of your enquiry and if we are unable to answer via social media, you will likely be directed to our Enquiries team email enquiriesteam@hfea.gov.uk. Please remember that we are unable to provide medical or legal advice, nor counselling.
Contact us
You can find other ways to contact us here or visit our FAQs page.
Review date: 29 May 2027
