Content

The HFEA Twitter account is managed by the web communications team, on behalf of colleagues across the organisation.

We may occasionally use some automation (such as tools which generate tweets from RSS feeds) but intend that this will not dominate the messages posted.

If you follow us, you can expect between 3 - 20 tweets a week covering some or all of the following:

• Alerts about new content on our other digital channels (news, publications, Member or Senior Management speeches, publicity campaigns etc)
• Invitations to provide feedback on specific issues on which we are consulting
• Information from our Authority about what they’re doing
• Occasional live coverage of events

Following

If you follow us on Twitter we will follow you back. This is automated. Being followed by us does not imply endorsement of any kind.

 

Availability

We will update and monitor our Twitter account during office hours, Monday to Friday. Twitter may occasionally be unavailable and we accept no responsibility for lack of service due to Twitter downtime.

 

@Replies and Direct Messages

We welcome feedback and ideas from all our followers, and endeavour to join the conversation where possible. However, we are not able to reply individually to all the messages we receive via Twitter.

The digital media team reads all @replies and Direct Messages and ensures that any emerging themes or helpful suggestions are passed to the relevant people in the HFEA.

Our twitter feed is for general information only; the HFEA does not provide medical or legal advice to individuals. If you are considering fertility treatment, you should first get professional advice based on your specific circumstances.

We do not accept requests under the Freedom of Information Act 2000, the Data Protection Act 1998 or complaints about the HFEA through our Twitter account.

The usual ways of contacting us for official correspondence are detailed in the contact us section of our website. http://www.hfea.gov.uk/contact.html

 

 

Confidentiality

We have a duty under section 33A of the HFE Act to preserve the confidentiality of certain types of information. We may take all appropriate steps to ensure we comply with this duty. These may include; removing or blocking followers or contacting twitter to file a complaint.